Company: ITJ FedEx Express Italy s.r.l. Address: Via Dante Alighieri snc. Scheduled Weekly Hours: 39. Worker Type: Regular. Posting Start Date: 21-Jul-2026. Posting Close Date: 28-Jul-2026. Job Family: FXE-EU: Operations Support Agent (ID).
Position Summary
We have an exciting opportunity for you to join our team of Operation Support Agents.
Responsibilities
- Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipment deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements

Qualifications




- Good communication and social skills
- Ability to work in a fast‑paced environment with strict timelines
- Ability to manage own time effectively with attention to detail

Benefits
- Attractive compensation package
- Training to get you started and on‑the‑job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced‑rate shipping
- Great career opportunities

Annual Salary Range: from 28,400 to 30,100.
We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
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📌 Operation support agent (Italia)
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