Responsibilities
- The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform.
- This role functions as an extension of the customer's workforce and a trusted advisor, providing guidance and advice to customer organizations.
- The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.
- This is an Individual Contributor position.
- Customer Accountability and Value Alignment:
- Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
- Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
- Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.




- Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
- Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
- Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
- Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing.
- Share best practices for sales and service process optimization, data quality, and customer experience.
- Strategic Advisory and Stakeholder Management:
- Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams.
- Track usage metrics (opportunity updates, activity logging, forecast submissions, report usa

📌 Customer Success Manager (Italia)
🏢 Salesforce
📍 Italia