ABOUT OUR OFFER
- Receive a salary of 1.550€ per month gross.
- A company iPad & uniform are standard.
- Upon request we can also provide you with accommodation. Depending on your role & location, you may share a bedroom with another colleague.
- Comprehensive onsite start of season training with accommodation and pay included.
- Access to free language lessons & the TUI Learning Hub to help you level-up and grow your career.
- Summer work in our Beach program and multiple permanent career development opportunities available.
- Finally, why not get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB
- You deliver exceptional service to our guests from the moment they arrive until departure ensuring everyone is happy.
- On transfer days, you will see off our departing guests and be ready to greet our new arrivals either at the airport or in resort, updating them in the event of delays and taking care of any special requirements and supporting in crisis situations.




- Crystal Ski Rep - You will engage with Crystal Ski guests to understand their holiday needs, offering tailored advice, resolving complex issues, and selling ski passes, equipment, tuition, and après activities—using your expertise and supplier relationships to ensure they are fully prepared and ready for the mountain.
- Crystal Ski Service Support Rep - You will handle complex, sensitive, or emergency issues for Crystal Ski guests both in person and digitally, while working closely with the Operations Team to coordinate transfers, special assistance, and supplier bookings. You’ll also manage weekly paperwork, including ski essentials and resort accounts, ensuring smooth processes through collaboration with back-office teams.
- You keep the content in our Crystal Ski Explorer App useful, up-to-date and engaging, and you make sure that our colleagues in our Contact Centre have all the latest information to support our guests remotely.

ABOUT YOU

📌 Ski Resort Guest Experience Pro — Rep (Italia)
🏢 Tui Cruises
📍 Italia