About the Company

Role – Onsite Deskside Support (L1/L

Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity
Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware repla
Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote ass
Administered approved software installations, updates, and security patching in coordination with IT p
Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN
Ensured compliance with security protocols, antivirus monitoring, and desktop policy enfo




Offered VIP support and acted as the primary onsite contact during critical escalations or
Supported printers, scanners, and peripheral devices, including troubleshooting and routine main
Assisted with Active Directory tasks, basic user account management, and smart hands
support.Maintained documentation of incident resolution, hardware inventory, and technical guides for internal re
Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device h
Followed ITIL practices for incident, problem, and service request management in corporate envir

📌 Specialist Support Officer (Padova)
🏢 Sharp Brains
📍 Padova