Overview
Signify is a leading company in lighting and connected solutions. The organization focuses on data analytics, AI, and smart solutions for homes, offices, cities, and beyond. This internship provides hands-on experience in service coordination to support the Customer Service IIG team based in Milan.
Responsibilities
- Support the Customer Service team in daily operational and coordination activities to ensure continuity and efficiency.
- Assist in the management, tracking, and documentation of service requests to contribute to high-quality service delivery.
- Support service planning activities to improve prioritization and execution.
- Ensure accurate and timely data maintenance in SAP Service Cloud for reliable reporting and transparency.
- Actively collaborate with Contact Center, System Engineers, and Field Service teams to support smooth communication and alignment.
- Contribute to improving response times, data accuracy, and process consistency with a strong focus on customer impact.

Qualifications




- Currently pursuing a Technical diploma or University degree in Engineering (Mechanical, Electronic, Automation, or related fields) or in Business Administration with an interest in automation and IoT.
- Fluent in Italian (native level) and fluent in English (spoken and written).
- Experience with Excel, Word, and PowerPoint is ideal.
- Proactive, detail-oriented mindset with strong interest in Customer Service and operations.
- Strong organizational skills and a structured approach to tasks.
- Accuracy, reliability, and attention to detail in handling data and processes.
- Motivation to grow and develop within a service-oriented role.
- Available to be based in Milan – Viale Sarca.

What you will learn
- How Customer Service operations are managed in a structured, customer-focused organization.
- How cross-functional teams collaborate to deliver reliable and responsive service solutions.
- Hands-on experience with SAP Service Cloud and service coordinatio

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