About the role
This internship will contribute to improving service efficiency, supporting Field Service Engineers, and building a strong foundation for the development of a junior technical profile with potential future growth in Field Service roles. The intern will mainly work from the office, with occasional same‑day travel when required, following a structured technical and organizational learning path.
Responsibilities
- Support Field Service Engineers in collecting, updating, and organizing technical documentation related to installations, commissioning, and acceptance activities.
- Provide back‑office customer service support, including appointment confirmations, document requests, and customer follow‑ups.
- Assist with remote system monitoring and contribute to the initial analysis of system alerts, gathering data to support troubleshooting activities.
- Update service tickets based on input from the technical team, ensuring accuracy and completeness.
- Support administrative activities such as IBase updates, BSR ticket monitoring, and service ticket processing.





Qualifications
- Currently pursuing a technical diploma or university degree in Engineering (Mechanical, Electronics, Automation, or similar).
- Fluent‑native in Italian and fluent in English (spoken & written).
- Interest in technical service, customer support, and field operations in IoT and automation.
- Basic understanding of Excel, Word, and PowerPoint.
- Structured, proactive, and detail‑oriented approach.
- Ability to manage administrative tasks with accuracy and reliability.
- Strong motivation to learn and grow within a technical service environment.
- Available to be based in our office in Milan – Viale Sarca.

What you will learn
- How CSAT and Field Service operations are coordinated in an international organization.
- How technical documentation and data quality support effective service delivery.
- Hands‑on exposure to remote monitoring, ticket management, and troubleshooting support.

📌 Tecnical Service Intern (Italia)
🏢 Philips Lighting Spain
📍 Italia