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Job Function:
Marketing

Job Sub Function:
Product Management

Job Category:
Professional

All Job Posting Locations:
Milano, Italy

Job Description:

Role Purpose




The Field Customer Engagement Partner is responsible for enhancing the quality and impact of engagement with a defined group of healthcare professionals.
The role focuses on building trusted relationships, generating actionable insights, and supporting the consistent activation of disease education in close collaboration with cross-functional teams, in a compliant manner.

The role reports directly to the Product Manager, ensuring strong alignment between field and brand strategy. This role will cover North West Italy: Piemonte, Valle D’Aosta, Liguria and Lombardia.

Key Responsibilities

1. Customer Engagement & KOL Management
- Identify, develop, and maintain professional relationships with national and regional healthcare professionals (including KOLs)
- Deliver structured, high-value interactions aligned with customer needs and portfolio priorities
- Develop engagement plans and contribute to customer segmentation and targeting activities
- Monitor customer perspectives on clinical practice a

📌 Field Customer Engagement Partner (Milano)
🏢 Johnson & Johnson
📍 Milano