Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Job Description
Job title -Business Analyst
Department -Information Technology
Reports to Sr. Business Analyst
Location - Principal Foligno (PG) Italy, secondary Graffignana (LO)
Job summary
- Be the first point of contact for SMEs and ERP user, for application issues.
- Build / maintain relationships with SMEs and have a network of contacts to help understand different functions and processes within the business
- Take in charge incidents, and ensure all issues are dealt with within SLA’s and assigned to developers when necessary.
- Collaborate in business-as-usual change management process.
- Provide support and advice to users in creating test plans and performing first pass / stage testing as appropriate.
- Report changes requests
- Work with software supplier and users when required to ensure software meets business needs in terms of functionality and appearance.
- Work with other team members provide business process improvements consistent with departmental standards.
- Provide support and advice to end users to provide for maximum personal productivity.
- Support BA as required on software projects through each step of the Software Development Life Cycle.
- To work within the requirements of the Company's Health and safety, Quality and Environmental management systems
Specific responsibilities
- Supports SME and users as first point of contact for related applications and processes.
- Works with consultants, internal development team and the business to define and test the new functional implementations and maintenan
📌 Sr. Business Analyst (Foligno)
🏢 Design Within Reach
📍 Foligno
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