Somewhere out there, someone is browsing our website,
miaburton.com

, wondering if they can really trust buying eyewear online without trying it on or touching it. We work to turn that doubt into confidence, making the experience as reassuring and inspiring as walking into a curated, high-end optical boutique.

That's where you come in.

We're on the hunt for a
Junior Customer Service Specialist

to join our team in the heart of Palermo, Italy.

WHO WE ARE

Mia Burton is a
fast-growing e-commerce company

specializing in eyewear from the world's best brands. Every day, we work to give our customers worldwide an outstanding online shopping experience, pairing high-quality products with genuine attention to detail and fast, professional, personalized support.

WHAT YOU'LL BE IN CHARGE OF
- You will
handle international customer requests

via email, chat, phone and social channels, answering questions on products, orders and shipping
,

solving doubts, and offering reassurance to remove any unnecessary friction before checkout.
- You will manage
returns

,
warranty claims

and




after-sales support

.
- You will
monitor order status

and ensure customers are always kept in the loop.
- You will
collaborate with our warehouse, operations teams and other departments

to provide the best customer service possible.
- You will
keep our internal systems accurate and up to date

.

MUST-HAVE SKILLS
- Excellent English, written and spoken:

since you'll be handling most of our international customer communications, this is non-negotiable.
- Excellent Italian, written and spoken.
- Outstanding communication and collaboration skills.
- A genuine customer-first mindset, paired with sharp problem-solving instincts.
- Precision, organization and an eye for detail.
- Experience with digital tools.
- A real willingness to learn, grow and get involved in a dynamic, international environment.

WHAT WOULD WIN OUR HEART
- Some experience (even a little) in customer service or e-commerce.
-

📌 Junior Customer Service Specialist (Palermo)
🏢 Mia Burton
📍 Palermo