Job Purpose Lead IT organizational performance by managing reporting, consolidation, demand control, compliance, contract lifecycle, and data governance pillars to ensure alignment with strategic objectives and governance effectiveness. Key Accountabilities Lead and manage IT Reporting, Organization Consolidation, Demand Control and Communication unit, Software Licence Governance and IT Compliance unit, and Data Breach IT Management Manage and develop team members ensuring clear objectives, performance tracking, and accountability Define and implement IT performance framework including KPIs and executive dashboards Oversee IT Reporting ensuring accurate, timely, and consistent data for decision‐making Drive organization consolidation ensuring alignment of portfolios, resources, and structures across entities Govern demand control and communication processes ensuring prioritization, transparency, and strategic alignment Ensure governance of software licences, IT compliance,



and contractual obligations across the organization Manage vendor contract renewal processes ensuring continuity, cost optimization, and alignment with business needs Oversee post‐signature contract lifecycle management including performance monitoring, compliance, and risk control Identify performance gaps, risks, contractual exposures, and inefficiencies and drive corrective actions Qualifications 10+ years in IT Governance, PMO, Portfolio Management or Performance Management roles with team management experience Experience in large, complex international organizations; cruise or travel industry is a plus Fluent English required; Italian strongly preferred Advanced Excel, Power BI, Power Point; experience with Jira, Service Now, and portfolio tools Degree in Engineering, Business Administration, or related field; PMO/Agile/ITIL certifications are a plus Strong leadership and team management skills Competence in performance management and analytics Proficient in stakeholder management and executi

📌 Organization performance manager (Italia)
🏢 Msc Cruises
📍 Italia