Location Overview
Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has
offered its guests an unparalleled base for exploring Italy's UNESCO-protected
Dolomites, celebrating the history of the property while uniting it with Aman's
philosophy.

Under the direct supervision of the Front Office Manager, the Assistant Front
Office Manager is responsible for the entire Front Office operations, ensuring
the highest level of guest satisfaction in accordance with the policies,
standards and guidelines established by the hotel or the corporate office.

Please note that this is not an exhaustive list of everything that needs to be
done. Aman employees always find new ways to look after the business, their
guests, and their colleagues.

Key Responsibilities

* Ensure the Brand standards are protected and consistently delivered, creating
exceptional guest experiences in line with Aman culture.
* Manage Guest History, guest recognition, loyalty programs, and
personalization initiatives to enhance guest satisfaction and retention.
* Maintain accurate guest profiles,



monitor data quality, and ensure effective
communication of guest preferences across departments.
* Develop and implement guest delight strategies, manage feedback and
complaints, and support service recovery initiatives.
* Act as a visible ambassador for the guest experience, building strong
relationships with VIPs, regular guests, and local patrons.
* Monitor service standards, identify improvement opportunities, and ensure
consistent delivery of operational excellence.
* Lead, train, coach, and motivate the team, promoting teamwork, engagement,
accountability, and a positive work environment.
* Support employee development through training programs, performance feedback,
mentoring, and recognition of outstanding contributions.
* Demonstrate effective leadership by promoting Aman values, encouraging
innovation, and driving continuous improvement.
* Ensure Front Office operations run efficient

📌 Assistant Front Office Manager (San Cassiano)
🏢 Aman
📍 San Cassiano