We are currently looking for a Customer Service Representative to join our team on a temporary basis until the end of the year.

The Customer Service Representative acts as the primary point of contact for customers, ensuring excellent service throughout the order-to-delivery process.
The role is critical in coordinating with internal departments (Sales, Production, Logistics, and Planning) to guarantee timely and accurate order fulfilment within a fast-paced manufacturing environment.

Manage the full order lifecycle, from order entry to delivery
Act as the main interface between customers and internal teams (Sales, Supply Chain, Production)
Ensure accurate data entry and maintenance in ERP systems
Coordinate with production planning to align customer requirements with manufacturing schedules
Handle customer inquiries, complaints, and claims, ensuring timely resolution and high customer satisfaction
Support the Sales Team in the preparation of the quotations
Answer customer phone calls and make outbound calls to customers for questions on orders, account, etc.




Communicate clearly over the phone and via email and exemplify strong teamwork both internally & externally
Ensure compliance with company policies, quality standards, and service level agreements
Contribute to continuous improvement initiatives to enhance customer service processes
Supporting the Sustainability team by providing data and analysis related to materials, consumption, suppliers, and production processes.

Skills and Experience:

Strong customer orientation and problem-solving skills
Team player with strong cross-functional collaboration skills
Basic to mid-level math and analytical skills
Proficient in Microsoft Office (Outlook, Excel, Outlook, Teams, and Word).
Fluency in English (written and spoken); additional languages are a plus

26 days holiday plus bank holidays (pro rata)
~ Employee Assistance Program

Please note this is a Fixed Term Contract until the end of 2026.

Essentra plc is a le

📌 Customer Service Representative (Italia)
🏢 Essentra
📍 Italia