Service Area High Level Scope Sub Scope
LSS - Local Site Support User On Prem IT support Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.)
Provisioning and deprovisioning of corporate devices (laptops, phones)
Replace broken devices with temporary devices in accordance with Ericsson's processes
Provide technical guidance to end users for day-to-day IT issues within the office environment
Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM)
Office IT Infrastructure Support
Perform on office infra basic troubleshooting, installation, or maintenance for EIT services (printing, connectivity, platform, voice)
Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Secnet
Wi‐Fi, LAN)
On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors,



smart metering and digital signage
Basic tasks for PABXs where applicable in coordination with L2 teams
Print equipment receipt, install, and test the printer
AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support
Workplace monitor deployment, testing, and logistics handling
Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions
Onsite assistance during scheduled maintenance or escalations (as coordinated by Client)
Coordinate with vendors or local service providers for repairs and equipment replacements as needed
Escort 3rd party providers to Ericsson local data room (local network provider, global print provider/partner, global video provider/partner...)
Assist during internal/external audits & SOX and other compliance
Asset Management
Receive, unbox, and register devices

📌 Desktop Support Technician (Italia)
🏢 Altro
📍 Italia