Onclusive is a world leader in media intelligence technology and services dedicated to supporting PR, Communications and Marketing professionals. We deliver leading-edge innovation, human expertise, and unmatched media reach in a suite of media management, monitoring and analysis solutions that support every stage of the communications cycle. Our unified platform and services enable our customers to make fast, accurate, data-driven decisions about their communications and marketing strategies, allowing them to prove and improve their value.

As a Service Team Leader, you will play a key role in delivering high-quality media intelligence services to our Italian clients. Your primary responsibility will be to manage the local team for the daily creation and delivery of tailored press reviews and news digests, combining editorial judgement, accuracy, and responsiveness in a fast-moving news environment.
You will also work with AI-powered tools that support content production while relying on your own editorial judgement to validate, enrich, and refine the final output.



As part of an international organization, your English skills may enable you to collaborate with colleagues across multiple countries and contribute to cross-border initiatives.
Curate and generate press reviews based mainly on Italian language media.
trigger and coordinate the emergency support team (force d’intervention).
Work directly with the commercial team on incoming accounts and the existing portfolio (premium clients, high-priority/at-risk accounts, etc.), supervising and approving initial setups.
Train, mentor, and lead a team (paid leave approvals, schedule management, overtime tracking, performance reviews, etc.).
Cascade corporate updates while ensuring best practices and employee well-being.
Ensure balanced workload distribution across sub-managers and teams.
Ensure compliance with and tracking of SLAs (Service Level Agreements).

You have a bachelor’s or Master’s degree in Languages, Journ

📌 Service Coordinator Intern (Italia)
🏢 Onclusive
📍 Italia