Diadora has been in the market for over 70 years and has helped write some of the greatest stories in the history of sport.

Located in the footwear district of Montebelluna, internationally renowned for expertly crafted sports shoes and home to some exceptional niche products, it has made craftsmanship, innovation and authenticity the key values at the heart of its sports and lifestyle collections.

Today, Diadora is present in more than 60 markets worldwide and continues to expand thanks to a vast array of cutting-edge performance-focused products, with its running, football and tennis lines and fashion products, with its premium Heritage and Sportswear lines.

Responsible for maintaining and managing the day to day operations with the Customer and to highlight and process all exceptional situations involving the appropriate internal and external resources.
The role may cover the execution of the following processes according to current Business policies, procedures and checklists (in varying degrees of complexity and independence):
Order Management (Entry, Tracking, Changes,



portfolio maintenance, Trouble Shooting) via SAP, Foresales, EDI and eCommerce.
Samples orders, free goods, POP and catalogues.
Customer Master Data (creation/maintenance of sales area data, CMIR, discount/surcharges, dependent data maintenance, VAS, partnering).
Complaint Processing (Capture complaints, initiate repair action, support root cause / corrective action process).
Provide Order confirmation, proforma invoices and delivery status.
Shipments manuals in collaboration with other departments.
Agents/Distributors and Account managers support.
Interactions with other sub-processes (Sales, Finance, Merchandising, communication, Legal, and Operations).

High School or equivalent Business education;
Customer Orientation;
Listening and phone Skills;
Extensive knowledge of Microsoft Office, SAP knowledge preferred;
Good knowledge of spanish and english .

Collective Bargaining Agreement : CCN

📌 CUSTOMER SERVICE ASSISTANT INGLESE E SPAGNOLO (Italia)
🏢 Diadora
📍 Italia