Lavorare per Stella McCartney è un'esperienza davvero gratificante. In qualità
di azienda operante nell'industria della moda di lusso con un robusto profilo
etico, siamo leader e innovatori nel settore.

Overview:

You will act as an ambassador for the brand in our Milan Rinascente corner. Your
focus will be to maintain consistently exceptional standards of excellence in
delivering a customer service experience which meets our on-brand focus. In
doing so, creating and maintaining loyalty to both the store and the brand.

Your Mission:

* Provide excellent service through continued commitment to our service values
and standards.
* To know and achieve your, and the store's daily, monthly and annual sales
targets.
* Demonstrate knowledge and understanding of different sales techniques, for
example cross selling, to drive your sales and KPI's.
* Ensure that all Stella clients receive a unique and luxury in-store
experience, satisfaction in line with company values and the “Style it like
Stella” selling method.




* Communicate effectively with clients to understand and manage their needs,
exceeding their expectations.
* Maintain an understanding of current products, trends and collections and
ensuring that clients are informed and aware.
* Handling customer complaints, seeking assistance where necessary, ensuring
issues are resolved to the satisfaction of the customer and the company.
* Proactively manage and develop CRM activities alongside your personal client
portfolio.
* Achieve a score of at least 90% in any mystery shop report in which you are
the primary Client Style Advisor.
* Understand all policies, procedures and compliance.
* To ensure that all relevant procedures and policies are understood. To carry
out work according to those standards.
* Presentation must be in line with company's uniform and grooming standards.
* Act as a Brand Ambassador by maintaining a proactive attitude, actively
participating and cooperating with the team, and showing pride in your work

📌 Client Style Advisor (Milano)
🏢 Stella Mccartney
📍 Milano