The ideal candidate should have 7+ years of experience in Service Management area with adequate understanding of SF HR modules.. This candidate would be performing in a role of Specialist-Service Management ensuring the identification, documentation, and implementation of IT service requirements. Prior experience of working in mid/large size organization across geographies is a strongly preferred.

You will
- Work with the ITSM Service Manager to develop and document IT Incident Management policies, processes, and procedures based on ITIL standard methodologies to ensure the quality of operations.
- Develop and implement IT service management strategies aligned with business goals.
- Plan and manage the IT service portfolio to ensure it meets current and future needs.
- Design new IT services or modify existing ones to improve quality and efficiency.
- Ensure that service designs are consistent with architectural standards and business requirements.
- Manage the transition of new or changed services into the operational environment.




- Ensure that IT services are delivered effectively on a day-to-day basis.
- Implement and oversee incident and problem management processes to resolve issues promptly.
- Driving the efficiency and effectiveness of the incident/problem management process track and ensure KPI adherence
- Identify opportunities, implement best practices and process improvements to enhance service delivery.
- Manage relationships with third-party service providers to ensure they meet agreed service levels.
- Monitoring of the tickets from service providers(providers), improve quality and suggest process improvements.
- Responsible to deliver Customer/Management reporting as per the agreed timelines.
- Ensure IT services comply with relevant legal, regulatory, and security requirements.
- Responsible for quality review and adherence for operations team.
- Coordinating interfaces between incident management and other service management processes.
- Assurance

📌 Specialist-Application Operations_2975 (Italia)
🏢 Allianz
📍 Italia