Overview Moncler Group is specialized in luxury clothing and accessories. Our goal is that Moncler's social channels not only communicate our identity or our products, but that they move to meet the interests, tastes and emotions of our community and beyond.
We are looking for a Store Operations Manager to complete the team in our Flagship Store in Milan.
The Store Operations Manager, as custodian of store's assets, will be accountable for leading all business support activities and processes, always ensuring effective and timely execution. In this role, the person will be in charge of managing and coaching the store team with energy and professionalism, will enable the sales team to maximize store performances and make sure excellent client service is always guaranteed.
Ensure Moncler's sales and service standards are consistently upheld actively monitoring customer service quality, sales techniques and adherence to brand guidelines across all interactions with customers;
Lead by example actively engaging with customers, demonstrating effective sales techniques,



and fostering a positive work environment to motivate the sales team. Be accountable for Back of House procedures overseeing inventory management, ensuring accurate record-keeping, efficient order processing and effective training and implementation of operational protocols to maintain a smooth workflow;
Manage KPIs overseeing and optimizing store turnover, units per transaction (UPT), conversion rates, productivity metrics, and inventory management. Identify areas for improvement and implement strategies to increase sales and productivity;
Analyze reports on sell-through rates and productivity, understand and proactively respond to the competitive environment, trends and identify future business opportunities;
Effectively coach the team, providing training on selling techniques, Customer Experience Management (CEM), Customer Relationship Management (CRM), and ensuring all employees adhere to these programs

📌 Store Operations Manager (Italia)
🏢 Altro
📍 Italia