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About The Company
At Smartness , we build the future of hospitality tech. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally.
We need a dedicated and detail-oriented Customer Onboarding Specialist to ensure a seamless experience for new clients as they begin their journey with Smartpricing. You will guide clients through onboarding, help them understand our products, and integrate our solutions.
Managing end-to-end onboarding for new clients, including account setup, product configuration, and initial training.
Conducting personalized training sessions and webinars to educate clients on using our solutions.
Serving as the primary point of contact during onboarding, addressing questions and providing solutions.
Creating and maintaining onboarding documentation, guides, and resources.
Collaborating with Sales, Customer Success,



and Product teams to ensure a cohesive experience and provide feedback for product improvements.
Strong background in client onboarding, customer success, or a related SaaS role.
Ability to manage multiple onboarding projects, prioritize tasks, and meet deadlines.
Previous hospitality industry experience is a plus.
German native; professional fluency in Italian and English.
Opportunity to join one of the best travel‐tech sales teams in Europe.
Voice matters: meetings encourage new ideas and projects.
Continuous improvement of sales processes and approaches.
Remote working with occasional meetups.
We work harder than most.
If this role isn't the right fit, we may part ways for both parties' vantaggi.
If you believe this could be your next adventure, apply now to discover your full potential with us
Mid‐Senior level. Full‐time. Industries: Software Development.

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