Location Overview
Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has
offered its guests an unparalleled base for exploring Italy's UNESCO-protected
Dolomites, celebrating the history of the property while uniting it with Aman's
philosophy.

As a Reservation Agent at Aman Rosa Alpina, you are the first point of contact
for our guests. You are more than a booking coordinator; you are an architect of
the Aman experience. You will manage inquiries with grace, precision, and a deep
understanding of the unique luxury offerings of the Dolomites, ensuring every
guest journey begins with seamless, personalized service.

KEY RESPONSIBILITIES

* Guest Consultation: Handle all incoming room reservation inquiries via phone
and email, providing detailed information about the property, room
categories, and seasonal experiences.

* Relationship Management: Build rapport with high-net-worth individuals and
travel partners, ensuring their specific needs and preferences are
meticulously recorded.

* Revenue Optimization: Proactively upsell room categories and promote




additional services (Spa, Dining, Heli-transfers) to enhance the guest stay.

* Precision Entry: Maintain the highest level of accuracy in the Property
Management System (PMS), ensuring all guest profiles, billing instructions,
and special requests are flawless.

* Collaboration: Work closely with the Front Office and Concierge teams to
ensure a smooth transition from the booking phase to the guest’s arrival.

REQUIREMENTS & SKILLS

* Language: Fluency in English and Italian is essential.

* Experience: Previous experience in luxury hospitality (4 or 5-star
environments) or a high-end travel agency.

* Tech-Savvy: Familiarity with hospitality software (e.g., Opera, Protel, or
similar PMS) and Microsoft Office.

* Soft Skills: Exceptional communication skills, a "can-do" attitude, and the
ability to remain calm and elegant under pressure.

* Detail-Oriented: An eagle eye for detail—nothing slips

📌 Reservation Agent (San Cassiano)
🏢 Aman
📍 San Cassiano