Position Summary

The Product Specialist - Guest Services is responsible to drive company revenue by answering inbound sales calls and consulting with guests over the phone.
Position Description
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Answer inbound guest calls in a high-volume call center
- Engage customers and build rapport using Living Spaces proprietary Guest Engagement Model
- Address guest questions and needs, using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies
- Capture accurate notes to summarize interactions on guest accounts
- Ensure timely follow-up for anything that requires additional research. May include reaching out to other teams or departments and then placing an outbound call or emailing the guest with an update
- Consistently meet/exceed key metrics
- Participate in ongoing trainings. Limited travel may be involved
- May answer inbound service calls during high call volume periods
LS1B
Qualifications




Education/Experience: High school diploma or general education degree (GED). One to two years of related experience in customer service.
Computer Skills: To perform this job successfully, an individual should have proficient knowledge of Microsoft Word, Excel, and Outlook. Experience with AX, Genesys Cloud, and MS Dynamics is a plus.
Position Hiring Range
The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant’s education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.
Compensation: (18.85 - )24.50
Overtime pay is available for eligib

📌 Product Specialist Guest Services (Italia)
🏢 Living Spaces Furniture
📍 Italia