Obsessed by Science. Entrepreneurial by Nature. Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.
You are helping build what comes next.
Ensure adequate technical and application support by intervening with Customers promptly and professionally.
Performs repairs, preventive maintenance, electrical checks and HW/SW updates of the instruments in the times and ways defined by the Area Service Managers in harmony with the Customer’s needs;
Installs and tests the instruments at the Customers’ premises. Performs Start-up of the entire system and training after installation, in accordance with DSI-SOP-000381, for complete routine start-up;
Overall analyses the progress of the Customer’s determinations, of the correct laboratory procedures (calibrations, QC, maintenance)



and highlights risks for the business linked to actions of the competition, liaising with the Area Service Managers;
Manages the integration and optimization of systems from an IT perspective (host / middleware connections, Beyond Trust, basic configurations, reference / normal values and workflows);
Guarantees the Availability service scheduled by the Area Service Managers and tracks any telephone or on-site support outside of hours to the Customer on SALESFORCE in accordance with Corp-GOP-000121;
Performs Corporate Assessments on the product lines on which he is trained;
Reports his activity using the SALESFORCE software in accordance with Corp-GOP-000121 and Corp-GOP- 005046;
When requested, supports the CSC in answering the phone to the Customer on site or remotely;
Collaborates with Admin & Dispatch in planning emergency calls, informing the Customer of their arrival time;
High school diploma or degree (Eng

📌 ANALISTA FUNZIONALE FULL-TIME (Italia)
🏢 Diasorin
📍 Italia