Location: Roma, Italy
Thales people architect identity management and data protection solutions at the
heart of digital security. Business and governments rely on us to bring trust to
the billions of digital interactions they have with people. Our technologies and
services help banks exchange funds, people cross borders, energy become smarter
and much more. More than 30,000 organizations already rely on us to verify the
identities of people and things, grant access to digital services, analyze vast
quantities of information and encrypt data to make the connected world more
secure.
Roma hosts the commercial offices to be close to Costumer and Public
Administration.
Thales CDI provides Customers with technology to assist them in Identity and
Biometric Solutions.
Service Delivery Manager (SDM) shall manage the support and maintenance
contracts related to Government Solutions (including Software and equipment
supplied by Thales as well as third
parties).
SDM will ensure customer satisfaction in respect of contractual commitments, and
the fulfilment of Service level agreements (SLA).
SDM will be mainly involved in governance of incident, problem, and change
management on the complete solution with contribution to upsell
and new opportunities.
The installed Biometric and Public Security Solutions with associated software,
hardware and peripherals are integrated with the Customers processes. SDM work
with the Customer, Thales
Internal and External Partner Suppliers and Thales Development/Senior Technical
Teams (Level 2 and Level 3 Support) to ensure our response and restoration
processes are aligned to contractual SLA and Availability and Reliability are
maximised.
Primary Responsibilities include but are not limited to the following:
* Customer point of contact for Support and Maintenance (S&M;) contract with the
main
* objective of customer satisfaction
* Managing the customer account by providing reporting on the activity (weekly,
monthly,
* committee, KPI, SLA re
📌 Service Delivery Manager (Roma)
🏢 Thales
📍 Roma