We are looking for an Head of After Sales – Automated & Integrated Solutions for
our business unit Automation in Italy
You will ensure comprehensive support to the branded service network by driving
strategic planning initiatives that align with commercial and service objectives
within the after-sales sector.

This role oversees both strategic and operational activities to foster business
growth, enhance service offerings, and optimize after-sales performance.

Additionally, it serves as a key liaison with HQ and suppliers, ensuring
adherence to corporate standards and promoting alignment with the Group’s
overall vision and goals.

WE OFFER:

What we offer:

* Professional development paths to drive career growth
* Career opportunities in an international environment
* Competitive compensation & benefits package

TASKS AND QUALIFICATIONS:

Key Responsibilities:

* Integrate after-sales services into commercial proposals, maximizing customer
value and satisfaction
* Develop and coordinate a regional service network (maintenance and field
service)



leveraging internal resources and local partners
* Manage service escalations and ensure high service quality standards
* Collaborate with internal and external stakeholders (Brands, suppliers, HQ)
to optimize solutions and profitability
* Define and drive the After-Sales strategy in alignment with corporate goals
and market trends
* Develop modernization, upgrade, and value-added service business
* Support Brands in the positioning and execution of After-Sales offerings
* Identify growth opportunities (up-selling, cross-selling) and increase
service revenue
* Implement service performance tracking and reporting systems
* Ensure service readiness (training, spare parts, tools) in line with the
sales pipeline

Requirements:

* 5+ years’ experience in intralogistics, warehouse automation, mobile
automation or a comparable industry.
* Proven leadership experience in project‑led, solutions‑based sales
environments.
* Strong back

📌 Head of after sales (Lainate)
🏢 KION Group
📍 Lainate