An extraordinarily talented group of individuals work together every day to
drive TNS' success, from both professional and personal perspectives. Come join
the excellence

OVERVIEW

The Regional Technical Director (RTD) position is accountable for all
Operational responsibilities in the Italian region including all Delivery and
Service Support elements.

RESPONSIBILITIES

The RTD position is accountable for all Operational responsibilities in the
region including all Delivery and Service Support elements, which aim to meet
our customers' requirements in accordance with defined Service Level Agreements,
their expected customer satisfaction (their “Peace of Mind”) and supporting the
overall business requirements.

The position will act as the Operations Manager for the local country, ensuring
that all operational responsibilities are covered in the local office. This will
also act as a key stakeholder to ensure the operational services are running as
expected in country and liaising on a regular basis with the centralized NOC




management team to ensure that local customer satisfaction is at the expected
levels. This will also be the case for any Service Delivery projects being
delivered in-country.

The position will work closely with both the Business and Network Operations
Departments to ensure that Customer Satisfaction is performing at optimal
levels. The role will also be engaged in functions such as customer satisfaction
and ensuring the customers’ services are running at optimal levels.

Service Assurance, Delivery of new services, Incident Management and Continual
Service Improvement are all key elements of the role. The position acts as local
Operations leader in the Italian office and will have responsibility for
different Operations functions as outlined.This role is also partially
responsible for the technical delivery of services into the network to meet the
needs of customer sales and internal network maintenance activity.

QUALIFICATIONS

VENDOR MANAGEME

📌 Regional Technical Director (Milano)
🏢 Transaction Network Services
📍 Milano