Overview Description: We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team.
Our fulfillment centers (FC) sit at the heart of Amazon's operations network: they manage fast-moving inventory and handle stow, pick, pack, and ship activities.
This role requires a leader who ensures reliable delivery to customers while supporting a strong customer-obsessed culture.
Key job responsibilities Lead and supervise a team of hourly Associates (including Team Leads and Data Analysts) assigned to inventory control, quality assurance and problem-solving operations within the fulfillment center.
Support safety programs and compliance to ensure a safe work environment for all associates.
Work with Operations and other Support teams to establish, influence and adhere to policies and procedures.
Coordinate inventory control, quality assurance and problem-solving operations in accordance with network strategies and ensuring compliance and consistency with SOX.
Conduct shift planning and forecasting, alongside assigning and directing work.
Oversee projects to streamline processes, increase quality and optimize productivity.
Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform quality analysis on any behaviors/processes that could impact inventory integrity and customer experience.
Gain expertise in key fulfillment center process paths and their exceptions to drive continuous improvement alongside the operations management team.




Support in interviewing and training fulfillment center managers and associates, developing talent and hiring the next generation of managers.
Participate in a day-in-the-life style routine: oversee inventory control, quality assurance and problem-solving operations, review shift performance, set goals, analyze data and coach team members on accuracy improvements, and prepare handovers for the next shift.
Qualifications Basic Qualifications A degree from an accredited university or equivalent experience in operations management Relevant experience in performing data analysis and understanding data sets and tools Proficient in the local language and English, both spoken and written Advanced MS Office suite user, especially Excel Previous experience leading teams Preferred Qualifications Knowledge of Lean and Six Sigma methodologies and techniques Resilient, focused problem solver and self-starter with the ability to multi-task and prioritize in a complex environment Strong commitment to employee development and team management Proven ability to influence peers or stakeholders within Ops organization Ability to drive process improvements in a dynamic setting Amazon is an equal opportunities employer.
We are committed to diversity and provide accommodations for applicants with disabilities during the application and interview process where applicable.
The position is in Italy and may be subject to applicable collective agreements and salary terms.
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📌 Area Manager Icqa (Inventory Control And Quality Assurance), Icqa Area Manager (Rovigo)
🏢 Amazon
📍 Rovigo