Head of Connectivity - Investment Management Platform
In this role you will lead and scale the Connectivity Services function, driving faster client onboarding, 24/5 production support, and consistent, repeatable processes across a growing client base.
You will partner with Product Management and Commercial teams to align the connectivity roadmap with client needs while managing third-party engagements.
Join a fast-growing, collaborative environment focused on client success and continuous improvement.
This is your opportunity to shape connectivity at a global software provider serving prestigious financial clients.
pension hybrid model Build and grow the Connectivity Services team to match growth and client volumes Increase onboarding speed by expanding team capacity and capability Scale production support for 24/5 coverage and client continuity Create repeatable, scalable processes across all clients for consistency and efficiency Establish a continuous improvement culture by monitoring SLAs and metrics and closing performance gaps Own and manage third-party engagements to meet client standards Serve as senior escalation point for connectivity-related client issues Support the commercial team with connectivity scope and delivery feasibility for new clients Collaborate with Product Management to map connectivity roadmap to client and operational needs Manage resources (people, budget, time) to deliver on time and within budget Identify, assess, and mitigate risks impacting team performance or delivery 10+ years of experience delivering services to enterprise software clients People leadership experience with a track record of building high-performing teams Domain experience within capital markets and the Buy Side ecosystem Experience managing production support operations, including extended-hours or shift-based coverage Proven ability to design and implement repeatable operational processes across a client base Experience managing third-party/vendor relationships and engagements Comfort operating as a senior escalation point for client issues Established collaboration with Commercial, Product Management, and Operations functions Solid understanding of the technology industry and Saa S fundamentals Strong analytical and problem-solving skills with a big-picture focus Excellent collaboration and results orientation In this role you will lead and scale the Connectivity Services function, driving faster client onboarding, 24/5 production support, and cons... #J-*****-Ljbffr

📌 Head Of Connectivity - Investment Management Platform (Milano)
🏢 Experteer Italy
📍 Milano