Build and grow the Connectivity Services team Increase team capacity and capability to accelerate client onboarding Scale production support to deliver 24/5 coverage Build repeatable, scalable processes across all clients Establish a continuous improvement culture by monitoring SLAs and operational metrics Manage third-party engagements, vendors, and partners Act as the senior escalation point for client issues Support commercial pipeline development with connectivity scope, feasibility, and delivery input Collaborate with Product Management on the connectivity solution roadmap Manage people, budget, and time to deliver outcomes on schedule and within budget Identify, assess, and mitigate delivery and team-performance risks Report directly to the Head of SMBS Value Stream as a member of the Leadership Team Requirements 10+ years of experience delivering services to clients consuming mission-critical enterprise software People leadership experience and proven success building and scaling high-performing teams Domain experience in capital markets and the Buy Side ecosystem Experience managing production support operations, ideally with extended-hours or shift-based coverage Proven experience designing and implementing repeatable,



standardized operational processes across a client base Experience managing third-party/vendor relationships and engagements Ability to operate as a senior escalation point for client-facing issues Experience collaborating with Commercial, Product Management, and Operations functions Solid understanding of the technology industry and Saa S fundamentals Technical fluency in integration methods and messaging protocols is an added advantage Well-developed analytical and problem-solving skills Strong collaborative skills; highly motivated and result-oriented Core Competencies
Demonstrates extensive experience in building and scaling high-performing teams within the capital markets domain, while effectively managing production support operations and third-party vendor relationships.
Proven ability to design and implement standardized operational processes that enhance client onboarding and service delivery.
Highest-signal resume keywords 10+ Years Experience In Client Services People Leadership Experience Production Support Operations Management Third-Party/Vendor Relationship Management Capital Markets Domain Expertise ATS Optimization Keywords Hard Skills Operational Process Design Client Onboarding Saa S Fundamentals Integration Methods Messaging Protocols Soft Skills Analytical Skills Problem-Solving Skills Collaborative Skills Motivation Result-Oriented Industry Keywords Capital Markets Buy Side Ecosystem Service Level Agreements Continuous Improvement Culture Client-Facing Issues #J-*****-Ljbffr

📌 Head Of Connectivity – Investment Management Platform (Milano)
🏢 Jobtailor
📍 Milano