ppWe are looking for an experienced bEUC Support / Field IT Support Engineer /b to provide onsite technical support for end users, desktops, laptops, peripherals, and IT infrastructure.
The engineer will be responsible for troubleshooting hardware and software issues, user support, device configuration, installations, and maintaining IT assets at the site.
/p h3Key Responsibilities /h3 ul liProvide bLevel 1/Level 2 onsite EUC and desktop support /b to end users.
/li liTroubleshoot and resolve issues related to bdesktops, laptops, monitors, printers, scanners, mobile devices, and other peripherals /b.
/li liPerform hardware installation, configuration, replacement, and troubleshooting.
/li liInstall and configure bWindows operating systems, applications, drivers, and security tools /b.
/li liSupport bMicrosoft 365 / Office 365 /b, Outlook, Teams, OneDrive, and other Microsoft applications.
/li liPerform user account, password, and access-related troubleshooting in coordination with the appropriate teams.
/li liSupport bActive Directory, Azure AD / Entra ID /b, Group Policy, and basic endpoint administration.
/li liTroubleshoot network connectivity issues including bLAN, Wi-Fi, DHCP, DNS, VPN, and IP configuration /b.
/li liPerform device imaging, OS deployment, software installation, patching, and endpoint configuration.
/li liSupport endpoint management platforms such as bSCCM/MECM, Intune, Ivanti /b, or similar tools.
/li liProvide hands-and-feet support for network and infrastructure teams when required.
/li liAssist with bserver room / network room activities /b, including basic cable tracing, patching, labeling, and equipment validation.
/li liSupport IT projects such as bdevice refresh, office moves,



hardware rollouts, migrations, and site deployments /b.
/li liCoordinate with remote infrastructure, network, security, and application teams for issue resolution.
/liliMaintain accurate records of incidents, requests, assets, and activities in the bITSM/ticketing system /b.
/li liFollow defined bSLA, ITIL, security, and operational procedures /b.
/li liPrepare activity reports and provide regular status updates to the onsite/remote management team.
/li /ul h3Required Technical Skills /h3 ul liStrong knowledge of bWindows ***** desktop and laptop troubleshooting /b.
/li liHands-on experience with bMicrosoft Office / Microsoft 365 /b.
/li liKnowledge of bActive Directory / Azure AD (Entra ID) /b.
/li liBasic understanding of bLAN, WAN, TCP/IP, DHCP, DNS, VPN, and Wi-Fi troubleshooting /b.
/li liExperience with bdesktop hardware and peripheral troubleshooting /b.
/li liKnowledge of bSCCM/MECM, Intune, Ivanti, or other endpoint management tools /b.
/li liExperience with bOS imaging, deployment, and software installation /b.
/li liFamiliarity with ITSM tools such as bServiceNow, Jira, Remedy, or similar platforms /b.
/li liBasic knowledge of network devices such as bswitches, routers, access points, and firewalls /b is preferred.
/li liAbility to perform onsite bhardware replacement, cabling, asset validation, and equipment installation /b.
/li /ul pNote- bBackfill Engineer - IT Support /b /p pBackfill requirement for an IT Support Engineer to ensure uninterrupted IT support and site operations.
The engineer will handle day-to-day user support, troubleshooting of hardware/software issues, network connectivity, system access, and other IT-related incidents.
/p /p #J-*****-Ljbffr

📌 Euc Support / Field It Support Engineer- (Dispatch/Freelance) (Gargallo)
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📍 Gargallo