ppThe applicable collective agreement for this role is Analyst Delivery Speed.
The position is classified at level 5 or above, depending on the candidate's skills, competences and experience.
/p pHave you ever ordered a product on Amazon websites and wondered how it got delivered to you so fast, and what kinds of systems processes are running behind the scenes to power the whole operation?
If so, this role is for you.
/p pThe team: Same Day, E2E Planning CX metrics /p pOperations is at the heart of the Amazon customer experience.
Each action we undertake is on behalf of our customers, as surpassing their expectations is our passion.
/p pWe improve customer experience through continuously optimizing the complex movements of goods from vendors to customers throughout Europe.
/p pSame Day E2E Planning CX Metrics is focused on Amazon most complex problems, processes and decisions: How improving Same Day Delivery Speed to our customer.
/p pWe work with fulfillment centers, transportation, software developers, finance and retail teams across the world, to improve our logistic infrastructure and costs.
/p h3Key job responsibilities /h3 pYou will support the team in defining the overall delivery speed strategy across Europe.
This is a role for an exceptionally talented person passionate about delivering concrete improvement for our customers.
/p pThe role includes 60% analytical activities and 40% of stakeholder/project management.
/p h3Innovation Stakeholder/Project management /h3 pUse and share your insights with partner teams, to influence/build a roadmap of project to accelerate speed of deliveries in your country.
/p pFor the most complex and ambitious opportunities, quickly launch new pilots, and build scale-up business case with benefits, bottlenecks, risks and resources required.
/p pFor the algorithmic opportunities,



work with teams of software developers and research scientists to design the next round of software innovation.
/p pLead regular business review with partner teams to monitor the progress of projects in the roadmap.
Help into removing bottlenecks.
/p pConsolidate progress into crisp and concise data-driven status updates.
You will own reporting to Amazon senior leadership (VP-level).
/p h3Data Analytics/Science /h3 pDeep dive complex data using SQL (10TB) to uncover actionable insights for known and unknown problems.
/p pUse data to control/audit if our supply chain is behaving as expected, and automate the identification of improvement opportunities among dozens of dimensions.
/p h3Basic Qualifications /h3 ul liBachelor's degree in engineering, commerce, business administration or equivalent /li liExperience in analytical tasks or projects, working with data /li liExperience driving internal cross-team collaboration /li liExperience communicating with a wide range of stakeholders, including your peers and leadership /li /ul h3Preferred Qualifications /h3 ul liMaster's degree in business administration, finance, economics, computer science, data science, engineering, or other related field /li liExperience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround /li /ul pAmazon is an equal opportunities employer.




We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
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Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
/p pOur inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
/p pThe minimum gross base salary for this position is listed below.
The base salary listed corresponds to working on a full-time basis.
For tempo parziale hours, the salary will be pro-rated.
/p pAmazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience.
Amazon's package may include a sign on payment.
In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA.
/p pYour recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.
/p pIn addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.
/p pMilan, ITA - 50,****** EUR Annually /p h3Company /h3 pAmazon EU SARL (Italy Branch) /p pJob ID: A /p /p #J-*****-Ljbffr

📌 Analyst - Delivery Speed, Same Day,E Planning & Cx Metrics (Milano)
🏢 Amazon
📍 Milano