ph3It's more than a job /h3 pAs a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises.
And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world.
At Kuehne+Nagel, our contribution counts in more ways than we imagine.
/p h3How you create impact /h3 ul liLead and oversee the daily operations of the import department, ensuring smooth execution of all activities and achievement of service level targets.
/li liManage team performance, workforce planning, resource allocation, and operational KPIs to drive productivity, service excellence, and continuous improvement.
/li liAct as the primary escalation point for customers and internal stakeholders, resolving complex operational issues and ensuring high customer satisfaction.
/li liCoordinate cross-functional teams, including Operational Care, Customer Care, Revenue Care, Customs, and Transportation partners, to ensure timely and accurate shipment execution.
/li liBuild and maintain strategic relationships with airlines, carriers, gateways, and external service providers to secure capacity, optimize transport solutions, and manage supplier performance.
/li liDrive operational efficiency and cost optimization through process improvements, automation tools, consolidation strategies, route planning, and continuous review of transportation solutions.
/li liEnsure compliance with company policies, international trade regulations, customs requirements, quality standards, and health, safety, security, and environmental guidelines.
/li liPartner with senior management to develop and execute departmental strategies, monitor operational performance, and address risks, disputes, and service deviations proactively.




/li /ul h3What we would like you to bring /h3 ul liAt least 1-3 years of experience in air logistics.
/li liStrong leadership and communication skills, combined with adaptability and a performance-driven mindset.
/li liSolid knowledge of freight forwarding, air logistics operations and import regulations.
/li liFluency in English and Italian.
/li /ul h3What's in it for you /h3 pBy joining the Kuehne+Nagel team, you will have the opportunity to work in a safe and stable environment, with a strong focus on physical and mental well-being.
We offer professional growth and development opportunities, including at an international level.
/p pJoining Kuehne+Nagel means being part of a company that genuinely invests in people: /p ul liDevelopment first – real opportunities for learning and growth.
/li liTeamwork that matters – experienced colleagues ready to support you.
/li liInnovation encouraged – we welcome new ideas and continuous improvement.
/li liHealthy balance – a supportive and flexible work environment /li /ul h3Who we are /h3 pLogistics shapes everyday life - from the goods we consume to the healthcare we rely on.
At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
/p pAs a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.
Whether we help deliver life?saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
/p pKuehne + Nagel is an equal employment/affirmative action employer.
If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e?mail at: with the nature of your request.
We will answer your inquiry within 24 hours.
/p /p #J-*****-Ljbffr

📌 Air Logistics Operational Care Team Leader (Milano)
🏢 Kuehne+Nagel
📍 Milano