ph3Job Description /h3 /brpAt Tiffany Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.
It's a skill that we've been perfecting since ****, one empowered by our daring vision and entrepreneurial spirit.
Together, each generation of employees honor our past whiledreaming of our future.
/p /brh3Position Overview /h3 /brpAs Senior / Client Advisor, you will be an ambassador of the brand, ensuring that every Client is treated according to the Tiffany style.
You will strive to discover your Clients and their every need, and to guide them across the Brand.
You will proactively outreach to Clients in order to achieve/support individual and team goals.
/p /brh3Key Accountabilities /h3 /brul /brliElevate in store experience by consistently delivering memorable moments of joy for our clients.
/li /brliDemonstrate thoughtfulness, curiosity and optimism: a Senior / Client Advisor is a passionate brand ambassador seeking to provide genuine and personalized Tiffany Touch during every client interaction.
/li /brliFocus on Client Experience Behaviors aligned with luxury standards and Tiffany style.
/li /brliExecute best practices by optimizing hospitality and store amenities to create unique experiences and take action, organizing Private Appointments both inside and out of the store and proactively prospecting new clients through his/her network.
/li /brliDeepen the relationship with our clients to drive lifetime loyalty.
/li /brliPartner with Store management team and Headquarter CRM and Client Relations to work on the care and development of VIC.
/li /brliParticipate in local and international High Jewelry events of the brand.
/li /brliResolve client and peers concerns leveraging judgment and thorough knowledge of policy, procedure and guidelines.




/li /brliDemonstrate sales leadership; Capture client data during interactions to cultivate new and existing clients , work on BIOs, strategically building up key information to feed client book and ad hoc outreach action plan to develop a lifetime relationship.
/li /brliDrive business through key product pillars.
Strong focus on Diamond Expertise High Jewelry Sales.
/li /brliRespect Brand standards in terms of grooming and behavior at all time.
/li /brliEnsure compliance with all internal control procedures and maintain inventoryaccuracy.
/li /br /ul /brh3Required Qualifications /h3 /brul /brli5+ years of experience in the luxury retail.
Previous experience in jewelry is an appreciated plus.
/li /brliPassion to enjoy time with clients, both in store and in special occasions out of the store.
/li /brliEmpathy, ability to create strong connection and loyal relations with clients.
/li /brliFlexibility and strong problem solving skills /li /brliFluent in Italian, English (a third language is considered an appreciated plus) /li /br /ul /brh3Qualifications /h3 /brul /brliMust currently hold authorisation to work in the United Kingdom /li /brli3-5 years of prior retail/retail operations experience with comprehensive knowledge of stock and store operations, visual merchandising, after sales and administration /li /brliProven track record in achieving sales results and cultivating client relationships /li /brliStrong analytical skills /li /brliPassion for the Brand /li /brliOrganized, detail oriented and have a professional attitude plus interpersonal skills /li /brliFlexibility to perform different tasks based on day-to-day business needs and providing a commercial mindset /li /brliResponsibility and ownership /li /br /ul /brh3Preferred /h3 /brul /brliPrevious jewellery retail experience preferred /li /brliPrevious Gemological Institute of America (GIA) or equivalent Graduate Gemologist degree course work /li /brliProficiency in other languages /li /br /ul /p #J-*****-Ljbffr

📌 Senior / Client Advisor - Flagship Milan Montenapoleone (Milano)
🏢 Tiffany
📍 Milano