Who we are:
IRCA Group, an Advent portfolio company, was founded in Italy in ****, and it is a leading international B2B provider of high-quality semi-finished ingredients such as chocolate, decorations, creams, inclusions, nuts and pistachios, pastry mixes, gelato ingredients, and other essential solutions for industrial clients or other independent artisanal producers.
With more than ***** employees, 20 production facilities worldwide, and €1.3 billion in revenues, IRCA Group has a solid track record of growth and international expansion.
What do we offer:
An international and inclusive environment, with opportunities to work on global projects and collaborate with colleagues worldwide
Career growth opportunities, including possibilities abroad
Health insurance coverage as per national labor contract
The role:
We are seeking a
Customer Quality Specialist
to join the plant Quality function, supporting the Plant Quality Manager of the production site in the implementation and maintenance of the Quality and Food Safety Management System. The role will focus on customer complaint management and non?conformity oversight, ensuring full compliance of products, processes, and raw materials with applicable regulations, internal standards, and certification requirements.
What will you do:
Manage
customer complaints
end?to?end, including intake, timely first follow?up within the working day, and ongoing coordination until closure
Perform
root cause analysis
and define corrective and preventive actions (CAPA), coordinating cross?functional teams when required to eliminate identified issues
Oversee
non?conformity
management, ensuring effective implementation, documentation, and follow?up of corrective and preventive actions
Prepare clear and structured internal
reports
and customer-facing reports related to complaints, investigations, and resolutions
Monitor, analyze,



and regularly update
customer complaint KPIs
to support performance tracking and continuous improvement
Act as the primary
point of contact for key customers
, ensuring effective and professional communication on quality matters
Manage
customer communications
in case of product recall, including email exchanges, contact retrieval, and continuous update of involved customer records
Support
documentation
management and ensure full traceability of customer communications, especially in critical quality situations
Support the management and maintenance of the Quality and Food Safety Management System, including HACCP and GMP requirements
Contribute to
product traceability and recall readiness activities
in line with food safety regulations and internal standards
Collaborate on continuous improvement initiatives aimed at strengthening the effectiveness and robustness of the Quality and Food Safety system
Requirements:
Education
: Degree in Food Science & Technology or related fields.
Professional Skills
: Knowledge of HACCP principles; understanding of food quality and safety requirements within food manufacturing environments; ability to manage quality?related activities and customer interactions
Experience
: At least 1+ years of experience in a similar role
Language Skills
: Proficiency in Italian and English is mandatory. Additional language skills are a plus
Computer Skills
: Proficiency in Microsoft Office Suite
Behavioural Requirements
:



Strong analytical and problem?solving skills; team?oriented mindset with a proactive approach to customer relationship management; high level of accuracy, autonomy, and result orientation.
Other details:
Location
: Vergiate (VA)
Working hours
: Tempo pieno, 40h/week, from Monday to Friday
Contract
: CCNL Alimentare Industria
Level
: Impiegatizio
Meal vouchers
: €8 for each day spent in the office
Remuneration
: starting from RAL ******€
IRCA fosters a dynamic environment, valuing different perspectives and international experiences, offering a stimulating context. We promote professional growth and career opportunities locally and internationally. With locations worldwide, we offer the chance to work on international projects, collaborate across cultures, and gain a global perspective. If you are looking for stimulating challenges and the chance to contribute your ideas for process improvement in an ever?growing company, IRCA is the right place.
We welcome applications from candidates of all genders, backgrounds, identities, nationality, ethnic origin, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief. We believe in equal opportunities for all and ensure that our hiring process complies with the highest standards of non?discrimination and inclusivity. IRCA Group is dedicated to fostering a diverse and inclusive work environment where everyone can be their authentic selves, reach their full potential, and feel a true sense of belonging. Join us in creating a workplace where diversity is valued, and everyone can thrive.
Il presente annuncio è rivolto ai candidati appartenenti a qualsiasi orientamento o espressione di genere, nel rispetto dei principi di diversità e inclusione e di non discriminazione ai sensi del D.lgs. ********.
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📌 Customer Quality Specialist (Bardi)
🏢 Medium
📍 Bardi