ph3Build the science that shapes the future of human health.
/h3h3Build the science that shapes the future of human health.
/h3pApplication closing date: /ph3Join a place where ambitious science thrives /h3pHuman Technopole (Milan) is a rapidly expanding life science institute where international researchers and cutting?edge technologies converge to accelerate biomedical discovery.
Our mission is to transform bold scientific ideas into advances that improve human health.
/ph3Your mission /h3pAs Service Desk Engineer, you will provide assistance about user's daily issues with their company assets (Laptop, Mobile Phone, ...) and promptly understand and fix possible issues via tickets.
/ppYou will interact with colleagues from Administration and Research, understand the needs and will support the users with all the necessary activities to make the user experience run smoothly.
You will report to the Service Desk Coordinator.
/ph3Grow Your Skills /h3pYou will enhance your professional skills by: /pulliDesk Support and Troubleshooting: providing technical support for various operating systems (MacOS, Windows, Linux, mobile), assisting users with company assets, diagnosing and resolving issues via ticketing systems, performing initial incident assessments, and implementing solutions remotely or on?site.
/liliHardware Software Management: installing, configuring, modifying, and repairing hardware, software, and peripherals for end?users.
/liliIT Helpdesk Services: providing a knowledgeable and reliable IT helpdesk service, managing and documenting support requests via ticketing and monitoring systems to ensure high service quality and user satisfaction.
/liliDocumentation and knowledge sharing: developing and maintaining up?to?date user guides, tutorials,



and IT product information /liliAsset and license management: overseeing IT asset management, license tracking, and software catalogue definition for the research centre.
/li /ulh3Essential /h3h3What you'll bring /h3ulliHigh School/Degree Diploma in Information Technology or related field.
/liliMinimum 3 years of experience in an IT support, helpdesk, or desktop support role in an enterprise environment.
/liliGood knowledge of Windows, MacOS and Linux operating systems.
/liliProficiency in Microsoft 365 Administration Portal.
/liliExperience with MDM System (Jamf, Intune).
/liliDemonstrated experience in supporting MacOS, Windows, Linux, and mobile operating systems.
/liliStrong troubleshooting skills for hardware, software, and network?related issues.
/liliExperience using ticketing systems and asset management tools.
/liliFluency in English.
/li /ulh3Preferred /h3ulliBachelor's Degree in Computer Science, Information Technology, or a related field.
/liliFamiliarity with command?line tools (Terminal, PowerShell, CMD).
/liliBasic knowledge of Network Troubleshooting.
/liliBasic knowledge of Antivirus System.
/liliCertifications such as CompTIA A+, ITIL Foundation, or equivalent.
/li /ulh3Organizational and social skills /h3ulliExcellent communication and interpersonal skills,



with the ability to explain technical concepts clearly to users with varying levels of technical expertise.
/liliStrong customer service orientation, demonstrating empathy, professionalism, and a commitment to delivering a positive user experience.
/liliProblem?solving and analytical thinking, with the ability to assess issues, prioritize tasks, and identify effective solutions under pressure.
/liliTeamwork and adaptability, with the ability to collaborate effectively across teams and adapt to changing priorities in a fast?paced IT environment.
/li /ulpAt HT, your discoveries contribute to a global effort to improve human health.
/ph3Why Human Technopole /h3pHT offers an international and dynamic workplace, competitive welfare provisions, flexible working policies and relocation support.
Researchers moving to Italy may agevolazioni from attractive tax benefits.
We promote work–life balance and provide parental support initiatives.
/ppThis is a permanent contract offered under CCNL Chimico Farmaceutico, Level C2.
/ppSalary: up to € ******,00, depending on the seniority of the candidate.
/ppThe position is based in Milan, Italy, within our vibrant international campus.
/ppWe strongly encourage applications from candidates belonging to protected categories (L. *****) /ppThe Foundation reserves the right, at its sole discretion, to extend, suspend, modify, revoke, or cancel this job posting without giving rise to any rights or claims whatsoever in favor of the candidates; the Foundation reserves, however, the right not to proceed with the awarding of the above?described assignment due to the effect of supervening regulatory provisions and/or obstructive circumstances.
/p /p #J-*****-Ljbffr

📌 Service Desk Engineer (Milano)
🏢 Human Technopole
📍 Milano