ph3bResponsibilities /b /h3 ul liYou will be managing the relationship with client counterparts (often product owners and business owners) /li liYou will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues /li liBeing the knowledge base of how Kraken works and how we deliver Kraken Platform /li liTriaging incoming requests and communicating client priorities internally.
/li liSummarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
/li liSupporting the engineering team to deliver product features /li liChallenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.
/li /ul h3bRequirements /b /h3 ul liStrong client delivery and/or product ownership experience /li liAgile delivery experience /li liExperience of product management and customer journeys /li liSolid understanding of technology and associated trends /li liExcellent communications,



collaboration and presentation skills /li liStrong influencing skills and ability to challenge traditional ways of thinking /li liExperience of working with significant complex delivery pipelines for clients /li liPatience and initiative /li liTime management and a get-stuff-done attitude /li liFluent English + Italian (other european languages are also relevant for this role) /li liPrevious experience in the electricity/utilities market in Italy or another European country is a strong "nice to have" /li /ul h3bCore Competencies /b /h3 pDemonstrates strong client delivery and product ownership experience, with a solid understanding of technology trends and agile delivery methodologies.
Capable of effectively communicating client needs and collaborating with engineering teams to support product feature development.
/p h3bHighest-signal resume keywords /b /h3 ul liClient Delivery Experience /li liProduct Ownership Experience /li liAgile Delivery Experience /li liExcellent Communication Skills /li liFluent English + Italian /li /ul h3bHard Skills /b /h3 ul liProduct Management /li liCustomer Journey Mapping /li liTechnology Understanding /li liComplex Delivery Pipeline Management /li liAgile Methodologies /li /ul h3bSoft Skills /b /h3 ul liCollaboration Skills /li liPresentation Skills /li liInfluencing Skills /li liPatience /li liTime Management /li /ul h3bIndustry Keywords /b /h3 ul liElectricity Market /li liUtilities Market /li liEuropean Market Experience /li /ul /p #J-*****-Ljbffr

📌 Senior Client Delivery Lead, Energy Experience Preferred (Milano)
🏢 Jobtailor
📍 Milano