ppBerlin Packaging is the world's largest Hybrid Packaging Supplier®, providing packaging solutions in glass, plastic, and metal to companies across a wide range of industries, including food beverage, beauty, healthcare, and industrial markets.
As a "one?stop shop," we combine design innovation, manufacturing services, and supply chain capabilities to help customers bring their products to market in the most efficient and impactful way.
With more than a century of experience in the packaging industry, Berlin Packaging operates on a global scale, supported by an extensive network of suppliers, warehouses, and commercial teams.
This unique hybrid model allows the company to offer both standard and highly customized solutions, helping customers increase sales, reduce costs, and improve productivity through smarter packaging.
/p pWhat sets Berlin Packaging apart is its entrepreneurial mindset and strong customer focus.
Employees are encouraged to think like owners, act decisively, and collaborate across functions and geographies to deliver measurable results.
/p h3Core Beliefs /h3 pThe company's culture is built around innovation, creativity, speed, and a continuous drive to "help customers become bgreater, faster /b," making it a dynamic environment for people who want to make an impact.
/p h3Job Purpose /h3 pThe IT Enterprise Technical Support Manager is a critical role that will be responsible for leading the day?to?day activities of the EMEA IT support teams, in continuous collaboration with the Global and Corporate IT functions.
The role is a transformative, high?visibility role that requires a strong technical leader in addition to a strong people leader that excels in a fast paced and rapidly growing company.
This role will be responsible for direct management and mentoring of both technical support staff and supervisory staff including teams within other EMEA business units.
Individual must demonstrate a strong technical background along with a continuous improvement?focused approach to IT support.
Responsible for development and adoption of a self?service model and the continued support and implementation of industry best practices.
/p pThe candidate is a highly motivated, results?oriented leader who will be focused on leading a team of talented technicians and engineers.
This leadership role includes delivering, maintaining, and supporting all aspects of our internal employee's end user environment and assigned equipment.




An important responsibility of the IT Enterprise Technical Support Manager is to ensure adherence to existing polices and develop guidelines and procedures to improve the effectiveness and efficiency of the team.
/p h3Key Accountabilities /h3 ul liLeading teams responsible for supporting internal employees in all end user and facility support functions including primary support, desktop engineering, access management, procurement, communication, and collaboration technologies.
/li liProactively identify opportunities to eliminate manual and/or repetitive processes through automation.
/li liOwnership of related technical support processes and policies.
Ensuring that all processes used are thoroughly documented, consistently audited, and regularly improved and in line with the Group Guideline /li liManage and refine support procedures for all end?user requests, incidents, and escalations in line with ITIL standards and industry best practices.
This includes maintaining metrics on tickets, incidents, and team statistics.
/li liRespond to escalated support tickets and provide incident management and communications (at corporate and EMEA level) when required.
/li liSupport the IT organization in developing Cyber Security awareness, monitoring and responding to potential Cyber incidents.
/li liImplement proactive monitoring practice and manage service performance (including all ITSM processes such as incident management, problem management, service requests, change management, etc) /li liDevelop and maintain service level agreements (SLAs) to deliver and IT Service Management services, and publishing KPIs for the overall IT Department.
/li liOversight of IT purchasing and procurement.
/li liPreparing budgets and forecasting IT spending trends for end user equipment, subscription /li /ul pand software licensing.
/p ul liContinuous Improvement: implement best practices and methodologies to drive efficiency, reduce costs, and enhance the overall quality of IT services.
/li liOversight and promotion of internal knowledge base.
/li liActively engage and lead projects assigned from planning stages to completion in conjunction with project managers.
/li liEvaluate new hardware and software technologies and be able to understand and determine their value and fit within the organization.
/li liDevelop and maintain an effective IT inventory management strategy (processes and tools)



to monitor all corporate devices (such as laptops, mobile phones, printers, etc.) to optimize stock levels, plan purchases and reduce overall IT costs.
/li liAbility to assess the technical abilities of your direct reports and provide both leadership and mentoring for both junior and established staff.
/li liAbility to be flexible and take on new skills and responsibilities as this role evolves with the changing technologies and methods common within the field.
/li liCoordinating and collaborating with relevant stakeholders, including the technical support teams, department leads, and IT senior leadership on activities and operations of the team.
/li liDirect management of tempo pieno and contract staff across multiple geographies, including conducting regular performance appraisals.
/li liRecruitment, ongoing assessment, and mentorship of a high?performing team.
/li /ul h3Knowledge, Skills, Abilities /h3 ul liBachelors degree in a STEM field or the equivalent experience and certifications.
/li liAt least one industry related technical certification required (ITIL and CISSP certifications desired) /li li10+ years experience within the IT field including 6+ years experience in a technical IT supervisory or managerial role.
/li li6+ years of hands?on experience as a technical support engineer or in a direct technical support role.
/li liDemonstrated advancement from entry level support or engineering into a managerial role within a structured IT support environment.
/li liExperience in implementing methodologies to reduce escalations and drive a proactive self?service model of support.
/li liExperience with ITSM performance metrics analysis and presenting them as clear KPIs and actionable information.
/li liExcellent service and vendor management skills, including managing third?party suppliers and contractors.
/li liDisplay and apply knowledge of technologies including, but not limited to: Office 365, WAN/LAN Technologies, SCCM, VMware, Okta, Mimecast, Windows OS, Active Directory, PowerShell, and an awareness and understanding of additional software programs and technologies relevant to technical infrastructure environments.
/li liExperience with mergers and acquisitions.
/li liUnderstanding of networking concepts and cybersecurity principles.
/li liExperience with IT auditing requirements and overall IT compliance and adhering to SOX /li /ul pand PCI Compliance.
/p ul liFluency in English, a second language is considered a plus (especially Spanish, French, or Dutch).
/li /ul /p #J-*****-Ljbffr

📌 It Enterprise Technical Support Manager (Bardi)
🏢 Berlin Packaging EMEA
📍 Bardi