ppbZenith Global /b, now part of IQ-EQ, a leading global investor services group, is a financial intermediary pursuant to Article 106 of the Italian Banking Act (TUB), specialised in structured finance transactions.
Founded in ****, Zenith Global manages more than 300 securitisation special purpose vehicles (SPVs) and approximately €50 billion in assets in its role as Master Servicer.
/p pWith more than 220 professionals across its Milan and Rome offices — with women representing over 63% of the workforce and 80% of management — in **** Zenith Global obtained the UNI/PdR 125:**** bGender Equality Certification /b and was recognised as a bGreat Place to Work /b for two consecutive years, in **** and ****.
Since ****, the company has maintained the highest "Strong" rating assigned by SP Global Ratings.
/p pA market leader in real estate securitisations with over 60% market share, Zenith Global has also continued to innovate by developing, as a proof of concept, the first securitisation transaction using blockchain technology.
Zenith Global performs all roles and activities connected with a securitisation transaction, from the incorporation of special purpose vehicles (SPVs) and their administrative, accounting and corporate management, to cash and payment services, as well as Master Servicing, Back-up Servicing, credit portfolio management, regulatory activities and structuring services.
/p pZenith Global puts people at the centre, championing continuous development, diversity, inclusion and gender equality—core values of its corporate culture.
/p pTo strengthen its bIT /b team,



Zenith Global is seeking an bHelp Desk Specialist /b to provide technical support to all employees and ensure the efficient operation of the company's IT services.
/p h3Key Responsabilities: /h3 ul liManage support requests through the ticketing system, ensuring timely and accurate resolution.
/li liProvide first- and second-level technical support for hardware and software issues.
/li liInstall and configure laptops and smartphones for new and existing employees.
/li liSupport the installation and configuration of workstations, networks, printers, and other peripherals.
/li liMonitor system performance and apply software patches and updates.
/li liDeliver high-quality back-office IT support to meet the needs of internal users.
/li liConfigure and manage VPN connections.
/li liTrain and support end users in the effective use of software and technology.
/li liAssist the IT team with infrastructure management and the resolution of technical issues.
/li /ul h3Preferred Qualifications: /h3 ul liHigh school diploma and/or Bachelor's degree in Information Technology, Computer Science, or a related technical field.
/li liBasic knowledge of networking concepts (TCP/IP), firewalls,



and core network services.
/li liGood knowledge of iOS and Android operating systems.
/li liGood knowledge of Microsoft 365.
/li liGood knowledge of Microsoft Azure (Microsoft Entra ID).
/li liExperience with Microsoft Intune and Windows Autopilot.
/li liExperience configuring Microsoft Outlook email accounts and troubleshooting related issues.
/li liExperience using IT ticketing and service management tools.
/li liPrevious experience in a similar IT Help Desk role.
/li liGood command of the English language.
/li liStrong problem?solving abilities.
/li liAnalytical mindset.
/li liCustomer- and user-oriented approach.
/li liTeam player with excellent collaboration skills.
/li liWillingness and flexibility to independently learn new technologies.
/li /ul h3Who We Are Looking For: /h3 pWe are looking for professionals with previous experience as an bIT Help Desk Specialist /b in a structured corporate environment, who are passionate about delivering excellent technical support and providing a high?quality service to internal users.
/p h3What we offer: /h3 ul liA role in a dynamic, growing and inclusive environment, with flexible working and the option to work remotely up to three days per week.
/li liThe opportunity to develop and strengthen specialised technical skills.
/li liThe opportunity to work closely with structured finance specialists and analyse securitisation transactions from the structuring phase onwards.
/li /ul /p #J-*****-Ljbffr

📌 Help Desk Specialist (Milano)
🏢 Zenith Global
📍 Milano