Head of Connectivity - Investment Management Platform
In this role you will lead and scale the Connectivity Services function, driving faster client onboarding, 24/5 production support, and consistent, repeatable processes across a growing client base.
You will partner with Product Management and Commercial teams to align the connectivity roadmap with client needs while managing third-party engagements.
Join a fast-growing, collaborative environment focused on client success and continuous improvement.
This is your opportunity to shape connectivity at a global software provider serving prestigious financial clients.
pension
hybrid model
Build and grow the Connectivity Services team to match growth and client volumes
Increase onboarding speed by expanding team capacity and capability
Scale production support for 24/5 coverage and client continuity
Create repeatable, scalable processes across all clients for consistency and efficiency
Establish a continuous improvement culture by monitoring SLAs and metrics and closing performance gaps
Own and manage third-party engagements to meet client standards
Serve as senior escalation point for connectivity-related client issues
Support the commercial team with connectivity scope and delivery feasibility for new clients




Collaborate with Product Management to map connectivity roadmap to client and operational needs
Manage resources (people, budget, time) to deliver on time and within budget
Identify, assess, and mitigate risks impacting team performance or delivery
10+ years of experience delivering services to enterprise software clients
People leadership experience with a track record of building high-performing teams
Domain experience within capital markets and the Buy Side ecosystem
Experience managing production support operations, including extended-hours or shift-based coverage
Proven ability to design and implement repeatable operational processes across a client base
Experience managing third-party/vendor relationships and engagements
Comfort operating as a senior escalation point for client issues
Established collaboration with Commercial, Product Management, and Operations functions
Solid understanding of the technology industry and SaaS fundamentals
Strong analytical and problem-solving skills with a big-picture focus
Excellent collaboration and results orientation
In this role you will lead and scale the Connectivity Services function, driving faster client onboarding, 24/5 production support, and cons... #J-*****-Ljbffr

📌 Head Of Connectivity - Investment Management Platform (Milano)
🏢 Experteer Italy
📍 Milano