Description

We are looking for a motivated and detail-oriented Service Operations Control Analyst to join our Service Business Management team.

In this role, you will transform large-scale operational and financial data (revenue, costs, P&L;, SLAs, contract profitability) into clear, actionable insights through advanced dashboards and reporting. Your work will directly support margin analysis, contract evaluation, and strategic decision-making in our B2B printing services business.

Responsibilities

Key Resposibilities

- Design and maintain high-impact dashboards (mainly Power BI) focused on P&L;, margin and service profitability.

- Extract, transform and model data from ERP, databases and ITSM systems.

- Conduct margin, trend and root cause analysis to identify cost drivers and performance gaps.

- Ensure data integrity and standardization of service and financial KPIs.

- Provide insights for budgeting cycles and strategic service reviews.

- Collaborate with Service Delivery,



Finance and Technical teams to improve reporting infrastructure and business performance.

Qualifications

- Strong hands-on experience with Power BI (dashboard development).

- Solid knowledge of data warehouse modeling (Star/Snowflake schemas).

- Advanced DAX (and/or MDX) skills.

- Strong SQL/data querying capabilities.

- Experience with data analysis and data wrangling techniques.

- Ability to communicate complex metrics clearly to different stakeholders.

- Good English proficiency.

Nice to have

- Experience with ERP/ITSM platforms (e.g., ServiceNow, Jira Service Management).

- Python or R for data preparation/visualization.

- Experience with BigQuery or Snowflake.

- Interest in resource utilization modeling or operational analytics.

Apply high standards of accuracy​

Plan & organise effectively​

Communicate effectively​

Create insight ​

Apply business acumen​

Respond flexibly​​

📌 Service Operations Control Analyst (Cernusco sul Naviglio)
🏢 Canon
📍 Cernusco sul Naviglio