À propos de Ops Hub

? About Ops Hub

Ops Hub is a structure specialized in setting up and managing multilingual support & concierge teams for ambitious digital services. We support startups and scale-ups in the operational execution of their projects: recruitment, processes, quality, performance – we handle everything so they can focus on the product.

The project you'll be working on?

Making a 24/7 personal assistant accessible to everyone, through a simple, seamless and intelligent app.

Behind that promise lies a powerful operational machine.

Today, we operate through 2 call centers (Tunisia, Madagascar), with a 3rd site currently being integrated, covering 6 active languages (FR, EN, IT, ES, PT, DE), with over 80 agents – and a projection of 500 agents by the end of 2025.

Le poste

? Missions

- Handle complex customer requests related to subscriptions or personalized services

- Be able to defuse tense situations with calm and professionalism

- Serve as the Italian language lead within the support team





- Write and improve template responses, scripts, and tracking tools

- Contribute to continuous improvement in collaboration with QA, training, and operations teams

- Escalate issues or friction points clearly and proactively

Profil recherché

? Profile

- Native or bilingual Italian speaker required

- Fluent in French or English

- Proven experience in customer support or after-sales service (Level 2/3), in high-standard environments

- You are autonomous, reliable, detail-oriented, and comfortable with tools and processes

- You know how to stay calm and manage your emotions under pressure

? Conditions

- Long-term freelance mission

- We value excellence: agevolazioni from a generous package, with above-market pay and performance bonuses

- Start: ASAP

- Hybrid mode possible: on-site presence preferred at the beginning, then flexible rhythm

📌 Level 3 Support Agent – Native Italian (Roma)
🏢 Ops Hub
📍 Roma