We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. Client Services Executive
The Client Services Executive acts as a key interface between Fiserv and its clients, managing day-to-day service delivery for an assigned portfolio. The role focuses on resolving client enquiries, improving service performance, and building strong, trusted client relationships to ensure agreed service levels are consistently met.
Own and resolve client tickets and enquiries in a timely and controlled manner.
Proactively manage cases to reduce new ticket volumes and minimise open issues.
Act as the client advocate within Fiserv, ensuring service delivery meets or exceeds agreed KPIs and SLAs.
Liaise with cross-functional teams and management to improve operational efficiency and effectiveness.
Deliver client education and training for new and existing users as required.




Provide operational support to other teams when needed.
Produce and maintain SLA and operational performance reporting.
Strong time-management and prioritisation skills.
Proficient in Microsoft Office and comfortable working in a technology-driven (fintech) environment.
Experience
Previous experience in a customer-facing role.
Experience in banking, payment processing, or payments-related customer service is strongly preferred.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

📌 Client Management (Italia)
🏢 Fiserv
📍 Italia