At Ayesa Digital, we grow with you. Every professional in our company is essential. Thanks to their talent, we continue to expand: today, we are a global team of more than 11,000 people working toward a shared mission. Ayesa Digital is currently participating in high-impact European Union projects designed to address major European challenges and drive science and innovation. These strategic technological initiatives stand out for their international scope and strong commitment to socially oriented results. Key Responsibilities Lead and maintain the Service Configuration Management practice, ensuring alignment with ITSM standards and organizational policies. Customize, document, and continuously improve the Service Configuration Management processes to be followed across the organization. Implement, manage, and optimize the CMDB, ensuring data accuracy, completeness, and lifecycle governance. Oversee CMDB Data Quality Ownership, driving corrective actions and ensuring compliance with quality standards. Enforce CI lifecycle governance, ensuring proper registration, maintenance,



and retirement of configuration items. Integrate the CMDB with Change Enablement processes to ensure traceability and impact assessment. Manage data sources, automated discovery tools, and integrations to maintain reliable and up‐to‐date CMDB information. Create and maintain service maps, dependencies, and relationships across complex information systems. Produce high-quality CMDB reporting, dashboards, and audit support documentation. Work with ITSM platforms—especially Service Now—to configure, enhance, and maintain CMDB and Service Configuration Management modules. Collaborate with cross‐functional teams to ensure proper management of IT services across their lifecycle. Key Requirements EQF 4 education level. English C1 (certificate required). 5+ years of relevant IT professional experience. 2+ years of experience in similar Service Configuration Management roles. Excellent practical knowle

📌 Configuration manager (Italia)
🏢 Ayesa Digital
📍 Italia