Standard Tasks

- To manage daily IT&T; needs and requests
- Being responsible for the resort IT&T; systems with the support of the Cluster Director of IT
- To be responsible for all computer equipment and computer room cleanness and tidiness, ensuring that all documents, master software and spares are organized in such a way that they are readily available.
- Provide First line support to Colleagues and Guests
- Ensure that systems are physically secure and data is password protected.
- Ensure that Antivirus software is installed, kept up to date and operational, so as to protect the resort/office systems.
- To follow the guidelines given in any standards and other documentation produced by the region or the group.
- Ensure all local procedures and reporting comply with all MOHG Policies and Procedures and assist internal and external audit personnel in validating compliance.
- Assist for purchases of hardware and software.




- Assist all guests and colleagues with IT projects within the resort.

What we are looking for?

- Excellent organization skills
- Ablity to deliver high quality customer service
- Good communication and problem solving skills
- Enthusiasm and passion for IT, with focus on personal development
- Good initiative and ability to work under pressure within tight deadlines
- Have a flexible ‘can-do’ attitude

The ideal candidate has:
- Previous experience of PC hardware and PC set-up procedures
- Previous experience of Servers and set-up procedures
- Excellent communication skills both written/verbal;
- Fluency in Italian and English is mandatory
- Highly organized and proactive skills
- Ability to deliver high quality customer service
- Good initiative and ability to work under pressure
- Prior experience in luxury hospitality would be a plus

📌 IT Assistant (Italia)
🏢 Mandarin Oriental The Hotel Group
📍 Italia