ABOUT THE ROLE

As part of Stellantis’ commitment to customer satisfaction and continuous vehicle quality improvement, the
Components Quality Coordinator
plays a key role in managing
qualitative feedback
from
markets
and ensuring timely and effective solutions to customer issues.

WHAT YOU WILL DO
- Act as the main
contact for markets
, collecting and analyzing
customer quality feedback
(Customer Incident Reports).
- Monitor
and
follow up
on feedback, ensuring that issues are correctly addressed and resolved by the relevant technical departments.
- Coordinate the
implementation
of robust
solutions
by aftersales networks to resolve customer concerns regarding vehicles in the field.
- Support the
improvement of vehicle quality
and contribute to warranty cost control within Stellantis brands.
- Track the progress of ongoing technical topics (e.g. technical events, improvement actions) and
communicate
updates
to markets via internal information systems or regular meetings.
- Collaborate closely with the
Stellantis Technical Assistance
teams.




- Assess the technical content and completeness of
Customer Incident Reports
, ensuring sufficient detail for investigation.
- Escalate
issues to the Control Tower for review through “quality gate” meetings when necessary.
- Draft
Technical Service Bulletins (TSBs)
once corrective solutions are validated by Engineering.

WHO YOU ARE
- Engineering Degree (or equivalent )
- Experience in
Technical Aftersales, Quality, or Engineering
roles.
- Broad knowledge of automotive products and systems (architecture, electrical/electronic systems, telematics, chassis, powertrain, diagnostics, etc.).
- Strong analytical, writing, and verbal communication skills.
- Strong customer focus and cost awareness.
- Excellent organizational and coordination skills, with the ability to manage cross-functional topics.
- Strong communication and teaching skills; open-minded and collaborative.
- Self-driven, with good time management and priority-setting abil

📌 Components Coordinator (Rivalta di Torino)
🏢 Stellantis
📍 Rivalta di Torino