Overview With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Design your future. Discover leading-edge guidance, tools and support to unlock your potential. Job Summary Working within the C&IB; function, the role holder will be responsible for developing and maintaining relationships with a portfolio of corporate customers. A named point of contact for customers in the portfolio dealing with sales and servicing requirements. The role will also include interface with customers that is facilitating and handling their queries/concerns. The role will include provision of support to other members of the Wholesale Banking function.
Job Description Customer Service
Handle customers’ routine enquiries regarding the Bank’s standard tariff, deposit interest rates and general exchange rate information.




Deal with customers’ general account queries, arrange inter account transfers and order statements.
Arrange for ordering of cheque books and paying in books, including any customised stationery.
Arrange opening, closing and transfer of accounts, as well as input and amendment of customer account details and changes in customer mandates.
Deal with inward and outward payments (including obtaining necessary customer authorities).
Obtain and action customer requests for International Payments through Trade Finance Department and /or other relevant centres.
Develop and maintain own contacts with individuals with customers organisation.
Deal with customer queries regarding branch-based Bank products and services, ensuring all issues are captured on the system, or any other MI system that is in use.
Deal with customer complaints to rectify causes to avoid recurrence of similar queries/complaints, in accordance with procedures.
Champ

📌 Customer Support Assistant (Italia)
🏢 absa
📍 Italia