Hosco Assistant Reservations Manager Department: Revenue & Reservations Employment Type: Tempo pieno Location: Italy - Venice Description The incumbent of this position is responsible for the efficient functioning of the Reservations department Key Responsibilities ● Ensuring that all incoming enquiries are handled within a maximum of 24 hours ● Working with the revenue director to update the PMS codes and setup when necessary ● Assisting the sales and events managers in effectively dealing with all commission and accounts queries ● Ensuring all necessary billing instructions are applied to reservations ● Making sure that the team is fully informed of all rates, including negotiated and promotional rates,



and that any new promotions and packages are communicated effectively to all relevant departments ● Ensuring that the team answers all incoming telephone enquiries in a timely and professional manner ● Identifying and assisting with the training needs of team members ● Liaising with the Sales team to resolve any issues, and handle site inspections and office visits' information in the PMS ● Ensuring that all VIP and special requests information is efficiently saved in the PMS Skills, Knowledge and Expertise ● Deep knowledge of Opera PMS ● At least 2 years of previous experience in the hospitality business (luxury field is preferred) ● Excellent proficiency in Italian and English language, both written and spoken.

Settore: Hospitality/Turismo/Viaggi Ruolo: Altro RAL:

📌 Assistant Reservation Manager - San Clemente Palace Venice (Venezia)
🏢 Hosco
📍 Venezia