This job is with Soho House, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Waiter/WaitressJob PurposeAs a Waiter/Waitress with Soho House, your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impactYour main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill, in line with our steps of service.Key Accountabilities:To greet members as they settle down at their table and introducing them to menus.To ensure tables are set up before seating members and offering them water or drinks. Water is topped up throughout their stay.To take members’ orders using the and deliver them to the kitchen staff for preparation.To confirm food items, match the orders and deliver them to the correct table.To correctly open bottles of wine or champagne and pouring for members, ensuring glasses are topped up throughout their stay.To provide service and accountability for designated section.To check with members if they have any allergy of dietary requirements.To possess a strong understanding of the food and drink menu in order to make recommendations on pairings and any other specific member requests.To engage with member, check if they are satisfied with their visit,



including food and drink and if they need anything else.To log and recall member preferences and accommodate special requests where possible to creative a positive outcome that will result in a memorable memberTo perform opening and closing procedures including but not limited to the set up and break down of stations.To maintain a spotless and pristine working environment.To provide members with the bill and processing payment.To attending regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.To support with running food from the kitchen and drinks for the bar to the tables when needed.To wipe down tables after members have left resetting the restaurant and club space.To resolve or escalate member complaints, handling all member interactions with the highest level of hospitality and professionalism.To actin all matters related to safety, security, satisfaction and wellbeing of employees and members.To assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.Requirements:A successful Waiter/Waitress for Soho House will ideally have up to 1-2 year’s experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.Passion for Food, drink and hospitalityStrong attention to detailsExcellent customer serviceFluent in EnglishOrganised and reliableAbility to handle feedback to achieve member satisfactionAbility to multitask and work in a fast-paced environmentAbility to understand and follow written and verbal instructionsPhysical Requirements:Must be able to seize, grasp, turn and hold objects by handAble to work on your feet for at least 8 hoursOccasionally kneel, bend, crouch and climb as requiredBenefits:RAL: € 23.739,00Staff CanteenSoho Friends MembershipMonthly Staff Screenings & Staff Gym Classes50% Discount on Cowshed Spa50% F&B; DiscountGlobal Benefits: Any Bedroom, Any House, $100 per night50% Discount Public RestaurantsBirthday Gift: 1 day OFF+VoucherHouse Hero and Introduce a Star ProgramCorporate Benefits (access discounts platform)

📌 Waiter/waitress (Roma)
🏢 Soho House
📍 Roma