Job Description

Step into a hands-on technical role where your precision, reliability, and teamwork directly keep day-to-day operations running smoothly. This is an opportunity to join a stable organisation, working with a close-knit team to maintain critical hardware and ensure seamless support across the site at 8045 Dixie Hwy.

About the Role:

As an Operations Support Technician, you will be responsible for the ongoing maintenance, troubleshooting, and support of hardware across the facility. You will play a key role in ensuring equipment uptime, addressing issues promptly, and supporting operational teams to meet performance and service targets. Your work will help minimise disruptions, improve efficiency, and maintain a safe, well-functioning environment.

Key Responsibilities:

- Perform routine inspections, cleaning, and preventative maintenance on hardware and related equipment.
- Diagnose, troubleshoot, and resolve hardware faults in a timely and methodical manner.
- Log, track, and update maintenance activities and incidents using internal systems and documentation standards.
- Coordinate with operations and technical teams to schedule maintenance and minimise downtime.
- Assist with installation, configuration, and replacement of hardware components as required.
- Escalate complex issues to senior technicians or external vendors and support them with accurate technical information.
- Monitor equipment performance, identify recurring issues, and suggest improvements to processes or hardware usage.
- Support team members with operational queries,



contributing to a collaborative and safety-focused work environment.

Key Requirements:

- Proven experience in a hardware maintenance, operations support, or similar technical role.
- Strong practical skills in diagnosing and resolving hardware issues.
- Demonstrated attention to detail in following procedures, documenting work, and handling equipment.
- Effective time management skills with the ability to prioritise tasks and meet operational deadlines.
- Comfortable working in a team-oriented environment, supporting colleagues and sharing information.
- Ability to follow safety protocols and site-specific operational guidelines.
- Willingness to work on-site at 8045 Dixie Hwy and adapt to changing operational needs.

Desirable Skills:

- Experience working in an industrial, logistics, manufacturing, or similar operational setting.
- Familiarity with ticketing or maintenance management systems.
- Basic understanding of networking concepts or connected hardware systems.
- Experience supporting continuous improvement or process optimisation initiatives.

Qualifications:

- High school diploma or equivalent (required).
- Technical certificate, apprenticeship, or vocational training in electronics, hardware maintenance, or a related field (preferred).
- Any relevant industry certifications in hardware support, maintenance, or technical operations (preferred).

If you are a detail-focused technician who takes pride in keeping systems running reliably and enjoys working as part of a supportive team, this role offers a strong platform to contribute and grow—apply now to be considered.

📌 Operations Support Technician (Firenze)
🏢 Talent Clout
📍 Firenze