Role Description The Assistant Reservation Manager is a full-time, on-site role based at San Clemente Palace Venice in Venice. This position supports the reservations department by managing daily booking activities, including processing individual and group reservations, updating availability, and ensuring accurate data entry in reservation systems. The role involves coordinating with front office, sales, and revenue management to optimize occupancy and rate strategies, while maintaining high standards of guest satisfaction. The Assistant Reservation Manager responds promptly to guest inquiries, manages changes and cancellations, prepares reservation reports, and assists in implementing reservation policies and procedures. This role also contributes to training and guiding reservation team members, helping maintain consistent service quality and operational efficiency.
Qualifications
Strong reservations and booking management skills, with experience using hotel reservation systems and handling individual and group bookings.




Excellent customer service and communication skills, with the ability to manage guest inquiries professionally and build positive relationships.
Proven sales and upselling abilities, with a focus on maximizing revenue through effective rate presentation and package promotion.
Experience in training and supporting team members, including sharing best practices and helping maintain standard operating procedures.
Solid organizational and time-management skills, with attention to detail and accuracy in data entry and reporting.
Ability to work on-site in Venice and collaborate effectively with cross-functional hotel teams.
Proficiency in hotel management software and MS Office; familiarity with revenue management concepts is an advantage.
Prior experience in reservations or front office within luxury hospitality; vocational or academic background in hospitality management is preferred.
Knowledge in Opera Cloud

📌 Assistant Reservation Manager (Venezia)
🏢 San Clemente Palace Venice
📍 Venezia