This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
We are looking for a motivated and detail-oriented professional to join our Direct Protection Business team in a key role combining underwriting responsibilities and operational support .
The role sits at the heart of the end-to-end management of the protection portfolio (mainly Term Life/TCM and protection products ) and requires close interaction with internal teams, external providers and partners.
KEY RESPONSIBILITIES
Support underwriting activities for protection products (Term Life / TCM)
Manage claim support activities (overseeing the end-to-end management of claims, from notification to settlement)
Provide operation support to Direct business channel, acting as key contact for external service providers (customer care, operational outsourcers) and monitoring service quality (KPIs, SLAs, call quality, ticket handling)
Support customer care and backoffice operations
Provide second-level support to the contact center, handling escalated client queries and complex cases
KEY REQUIREMENTS/SKILLS/EXPERIENCE
Bachelor's degree in Business Administration, Economics, Marketing, or a related field. Master's degree would be a plus
2-5 years of experience in life insurance, preferably in underwriting (medical and non-medical), or operations with exposure to underwriting/claims
Experience with protection products (Term Life / TCM) would be a plus
Familiarity with insurance regulations (GDPR, AML) would be a plus
Generative AI knowledge would be a plus
Strong analytical skills and ability to manage operational data/reporting
Strong attention to detail and accuracy
Problem-solving mindset and proactive attitude
Ability to manage multiple priorities in a dynamic environment
Team player with a collaborative approach
Proficiency in MS Office (Excel, PowerPoint)
Fluent in Italian and Engl
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